Valueweb Domains
Last week, I was working with a gentleman who purchased a domain name that was registered at Valueweb.com. The process was atrocious. First the seller had to fax information to Valueweb since they don’t have a transfer method online. Once the domain ownership was supposedly transfered, the passwords and auth codes were still on the account of the seller. Valueweb never did split the sold domain off into a separate. The seller and myself both made several phone calls to get this straightened out, or so we thought.
Once I had access to the account, assuming it was separated, I changed passwords and contact information. In addition, I had to call them to change nameservers, that too is not available online. These calls took place on Monday.
Today, the buyer starts receiving emails about other domains expiring on the account. Valueweb had only split the account into a sub account of the sellers account and not into its own account. Again, the seller and I spent time on the phone and in emails with Valueweb straightening out this mess.
After a couple hours of phone calls and emails the buyer now has a separate account containing the one domain or at least I think so. This afternoon I started the process of transferring the domain to GoDaddy.
I would never recommend using Valueweb for any domain purchases. With their customer service this horrendous with just a domain transfer, I’d hate to see what their hosting services were like. I don’t ever plan on finding out.
On my last phone call today, I discovered, Valueweb is now owned by Domain People. I have not had any experience with them at this time. If anyone from Domain People reads this, please fix Valueweb if you want to keep any customers.
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Sounds like an extremely archaic system.
Eric Odom — March 20, 2008 @ 5:15 am
It is…
lennie — March 21, 2008 @ 10:52 am
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